A reimbursement can only occur in case of a quality defect of a product. In this case only, a purchase can be returned within 14 days following delivery and Mrs. Lovegood will replace it. When it is not possible  full amount amount will be credited to the customer. Wear is not considered a quality defect and  it won’t be covered.

This policy is valid for  14 days. We won’t be able to offer a refund or exchange 14 days after delivery.

Items must be returned to us unused with all Mrs. Lovegood tags and labels still attached. Returns that do not meet our policy will be sent back to you.

Sale items
Unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. For any other reason, size or because the customer has changed  their mind we will reimburse with a different item or with store credit.

When returning  the product, it must be shipped to:

Calle 68 # 5-31

Bogotá, Colombia


The customer will  be responsible for paying  shipping costs.

For any other enquiries please contact us at

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